FAQ

No two renovation projects are alike. In order to figure out the cost of your window or door replacement project, we will need to fully know your wants and needs. Set up a complimentary, in-home consultation and we’ll be able to present you with a free quote during your consultation. A Pella® design expert will work alongside you to visualize your project, pick high-quality products and get measurements for your replacements.

In addition to offering high-quality products in multiple styles, we also have payment and finance options to help make your replacement project realistic.

It’s our priority to ensure we answer each of your questions about windows and doors from Pella of Southern Pines. We’ll check in to all the features and choices available to you, including material choices and energy-efficient options. To be sure we can cover all of it, we recommend you allow about two hours for your consultation meeting.

Your in-home consultation is essential to ensuring your contentment with your window and door replacement. It will help you choose the ideal windows or doors for your Southern Pines-area home and your budget. It’s best to set up your no-obligation, in-home consultation when all of the decision-makers are able to be present. Our Pella® expert designer will address a variety of standard questions like:

  • Which materials (vinyl, wood or fiberglass) are right for your Southern Pines-area home?
  • Which functional features would you like for your windows or doors?
  • What level of energy efficiency is best for your home?
  • Which colors do you desire?

Correctly quoting your replacement windows or entry door project hinges on the information we get through the in-home consultation. You can read more about in-home consultations here.

Installations of replacement windows and doors from Pella of Southern Pines are run by a Pella® Expert InstallerSM. Under his or her direction, Pella-certified installers will work to install your windows or doors. They must go through a thorough set of training courses to ensure your windows and doors are correctly installed and adhere to Pella’s warranty criteria. You can find out more about your simple, no-guess installation day here.

Before they can be hired, Pella requires installers to pass a drug test and background check. Our installers are fully backed by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also guaranteed for 10 years under the installation limited warranty and service agreement.

Pella® products meet or exceed ENERGY STAR®-certification in all 50 states and most of Canada. How will this impact you? Not only could you recognize a reduction in your heating and cooling costs, but you will help lower your impact on the environment.

The advantage of Pella® vinyl windows is that you will not have to paint them. They are made in a host of colors, so you’ll find a color that complements your home. We do not advise painting your vinyl products; this will invalidate your warranty.

Pella of Southern Pines provides services and support that big-box stores aren’t able to. Our knowledgeable staff has skill in selling, installing and servicing Pella® windows and doors. You’ll have a dedicated Pella sales team, including a project manager, local service technicians and quality installers. We typically use the term “single-source accountability.” All you have to do is get in touch with our office, your sales representative or your project manager with any questions or concerns you can think of, and we will get to work answering them.

There are a number of reasons why Southern Pines-area folks choose Pella of Southern Pines for their replacement window and door needs. Our success is built on customer satisfaction, not stock prices. All of our high-quality windows and doors are made with care and serviced by Pella’s professional Direct Sales Network. Unlike other organizations who sell only through third-party channels, Pella of Southern Pines has a dedicated window and entry door showroom. This distinctive way of doing business gives you a customized experience with the help of a local Pella®-certified team. Whether you are searching for the beauty of wood, the strength of fiberglass or the low maintenance of vinyl—Pella of Southern Pines has a superior-quality, energy-efficient and reliable solution.

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