Your satisfaction with your Pella windows and doors is our priority. Should you have a problem with your Pella product that you think might be related to the window’s installation, trying the following steps may help determine if the product is installed level, square and plumb.
First, get a level and place it on the frame of the product, across the bottom or sill. Do not put it on the sashes or panels of the product since it may not give an accurate reading. The bubble of your level should settle in the center, demonstrating the product is installed level.
Next, check plumb of your window or door. Plumb means the window or door is straight down or up, vertically. To check for plumb, set your level on the two vertical side jambs on the exterior face to ensure the product is plumb from the inside out. Then, you’ll check for plumb from left to right by placing the level on both sides. The bubble should fall in the center on both sides, signifying the product is installed plumb.
When you finish checking plumb, you can look for bowing by measuring the unit horizontally across the top, middle and bottom. The measurements of each of the three places should all be equal, plus or minus 1/8 inch. It’s crucial to always measure to and from the same point on both sides for consistency. Lastly, determind if your window or door is square by measuring from each corner to the other in an X fashion on the outside of the product. The measurements should be within 1/8 inch of each other to indicate the product is
You could also examine the reveal, where the sash meets the frame. The gap should appear the same from top to bottom and left to right. All sides of your product should appear the same, demonstrating the product is installed level, square, and plumb.
Taking the time to do a little troubleshooting on your own can provide helpful information to resolve a problem. If you find that you have stumbled upon one, or even a couple, of these issues, stop by the Pella Window and Door Showroom in Southern Pines or give us a call at 910-444-0729.